pathetic service

I took my phone in to Vodacom on the 30-3-19 for repairs and was told by Nurmaan it needs to be sent to the advance repair centre in jhb. On the 02-4-19 at 7:52 am I got an sms the phone was received by the advance centre. I got a ridiculous quote on the same day for almost R7000 which is more than what the phone is worth. I rejected the quote on the 3-4-19 and said they need to send the phone back. I've been calling the store everyday since then to find out if the phone is in the store. On the 10-4-19 I call the store Monique tells me the lady that deals with the rejection only sent my info on the 9-4-19. Now why did she only send my info after 6 days to the repair centre I dont care who didn't do their jobs right but I want my phone today if not I will escalate this matter further with my lawyer. Job no ********** 3