Pathetic Service

I received a call a month ago to upgrade by a Vodacom DBN consultant, who in turn mislead me and open a new line completely, which I had to cancel after checking my Vodacom App that a new line was added to my profile. This was returned and my bank account debited incorrectly after cancelling the contract. I called Vodacom and asked them to upgrade 2x contracts, I was informed will receive in a few days. The 1st phone came with no Bluetooth headset as it was part of the package. I called and spoke to a teamleader and he informed not to worry he will get the bluetooth headset as well as my other phone with bluetooth delivered together. I received the phone with no bluetooth headsets at all. I informed the teamleader and 3 weeks later still no joy.

I want this sorted ASAP as I am not getting any answers and frustrated with the terrible service received.

I will definitely not recommend a friend to use Vodacom....