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Mpho M

1 reviews | Active since Jan 2022

10 Oct 2022, 15:02

Pathetic Service

I currently have a vodacom contract, however for the month of July an incorrect account number was used to pay the account. I have been to multiple vodacom stores to rectify the error with no luck. Multiple emails have been sent to Vodacom team leaders (Thabiso Khumalo & Ismahil Makgeta ) and yet the query cannot be resolved.

A proof of payment has been sent and my query is falling on deaf ears. I receive numerous calls in a day, with Vodacom employees telling me that my account is in arrears. I cannot be repeating the same issue, its tiring.

Can Vodacom kindly allocate the funds to my account so that I can have a peace of mind.

0
Replies (3)
Vodacom
Vodacom's reply10 Oct 2022, 16:01
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
MM
Mpho M's update12 Oct 2022, 11:07
Reviewer Update
A consultant has not yet made means to contact me. How long do I have to wait??????

Please note that I urgently need to cancel the contract to avoid further penalties and unnecessary stress.
MM
Mpho M's update18 Oct 2022, 10:44
Reviewer Update
Good day,

Please furnish me with a valid email address, the email I have been sending gets deleted without being read.