Pathetic service

I have made numerous complaints to the Vodacom customer care line and every person who contacts me has something different to say. Firstly I was **** to directly by one of the agents who said that ram had delivered to my house on Tuesday but no one was there, secondly all I have been hearing is that the address template was not updated and sent to Ram, bear in mind I had requested the change of address on the 1 March 2019 and the for the past two weeks this what I have been hearing that the address template had not been updated and sent to ram. The latest call that I have received is that the phone has been sent back to Vodacom and I have the option to reprocess the deal and my phone will only be delivered to me by beginning of April as there is no stock, but what happened to my phone that has been sent back to Vodacom??????!!!!! why can that not be delivered to me. Lastly the lady who I spoke to Shaaista ( online upgrade) had advised me that I may not get the same deal which I upgraded to as there may not be stock of the galaxy buds or the voucher. My upgrade was done on the 25 February 2019 and was processed by the 27 February, this mess p was not my fault and Vodacom has to make sure I get the deal that I upgraded to on the 25 February. The service that I am receiving is absolutely pathetic and I will never recommend Vodacom to anyone. Also the first deliver was done on the 1 March 2019, but I was not aware that Ram would as of that I did not have my documentation with me and that us why I requested my phone be delivered home. Can I get some decent service from Vodacom ASAP

Am I going to receive the same deal that I had upgraded to, as the mess up did not come from my side. I expect that I will receive the S10 plus, the galaxy buds and the R500 voucher as per what I agreed to when I did my upgrade.