pathetic service

Where do I begin,,,, since I requested for Fibre I encountered numerous issues with Vodacom .

I app**** for Fibre in August 2018 as I was told that the fiber is active and I app**** on the 15th August 2018, after numerous calls to the call center , the fiber was then installed on the 25th September by Motheo who also damaged one of my rooms ceilings and I am still awaiting for them to fix it .

Again after numerous calls after the installation to Vodacom I was told “ oh, the fiber is only active from October” , I was shocked , I cancelled my currently LTE at the beginning of September already . I then requested for the 1 month free LTE from Vodacom as per the adverti*****t as I was sitting without internet at home. I signed and sent in the documents to Abongwe on the 19th September but failed to receive it .

I have given Vodacom a second chance to turn things around after chatting to Martin Rothchild , Vodacom then installed the router but no internet connection and I received the LTE but no internet on the LTE as well,

I am so furious as I had to spend yet another weekend without any internet connection and have my entrepreneurial business suffer ,

on the 29 October 2018 I cancelled the application, to date , no one contacted me to communicate if this was cancelled or not.

Today I call Vodacom fibre as im in dire need of applying for fibre with another institute and now I am told that I never accepted their cancellation quote , a quote which I never received. the only communication I received was to say that that specific SR number is resolved, and now im told I need to start the cancellation process again.

its now 5 months since I cancelled this application and yet its not cancelled and now im told that I am the one that needs to keep following up, , what utter nonsense, here is the customer service in this

VODACOME needs to cancel this nonsense and I am not paying a single cent for their poor service

I will never refer Vodacom fibre to anyone