Pathetic Service

I have just recently upgraded to a new phone on my contract and the phone went Faulty, i took it to the store and was told to book it in, i then asked to have a phone that has the same usage as the phone i have as i use the Internet for job requirements. the phone i was given to use can only make calls and receive calls i could not copy my contacts over and could not even insert a memory card to get use of the documents i require. i was told by the staff if i wanted a phone to use for Internet and work i must buy another phone to use. i can not even get to my emails on the phone they supp**** me with. there was not even a store manager there to speak to, manager had already gone home i was told. i believe i should get a phone that can give me access to the same stuff i have as the phone they are repairing. if this is vodacoms service i believe that that store must close its doors or get people who treat the customers properly, i am loosing an income due to not having access to my emails as this bring in work for me, i cant do the research i require for my work.the service i received was absolutely pathetic