CR
Chris R

1 reviews | Active since Feb 2019

06 Feb 2019, 16:37

PATHETIC SERVICE

I recently installed fiber and cut my DSTV in order to stream ,Vodacom is the only provider allowed in the estate so i took an uncapped package ,2 months in and for the second time the fiber does not work , the first time 6 days before VODACOM responded after countless phone calls , the fiber went off on Sunday 3 Feb. at 09h00 ,I immediately logged the call SR 190 ********** 75 ,Today is 6 Feb. not a word from VODACOM , i phone twice a day and get given the same b........t , its in the back office. THEY CALL THEMSELVES THE LEADERS IN SERVICE, WHAT A JOKE ?????? COME AND COLLECT YOU **** AND LET ME RE CONNECT DSTV ,THEY ARE AT LEAST RELIABLE..

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Replies (1)
Vodacom
Vodacom's reply06 Feb 2019, 19:19
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team