pathetic service

ive got two contracts with vodacom taken separately, year before last i lost my job which i informed vodacom as i was unable to pay my contract and i got another one last year(mid year) i continued paying again which was also a struggle as i would make arrangements with vodacom for them to deduct which they wouldn't until i went to the shops for payments, i was told that my accounts will be active after 3 payments which never happened when i inquired i was told that my accounts will be closed as im still on arrears for the months which i was not working, i asked them why is that coz i dont even receive my benefits im just paying, i never got a clear answer . ok its fine i made arrangements to pay additional amount to reduce/ pay off my arrears(still with no benefits) including the payments that i made on the 28th which to my surprise when i switch on data it was not allowing me until when i contacted vodacom and to my surprise i was told that the two numbers were deleted, in disbelief and also the fact that i always receive different info from the consultants i called again and just like the first one i was told the same thing. my concern is why is vodacom deleting numbers that im paying for, why are they deleting active numbers i want the to refund me all premiums that i have contributed since i got the new job plus interests i also want my numbers back i will port the numbers to other networks as clearly they dont know how to take care of their client, i trusted vodacom as it has been the only network that ive used my whole life and now im so dissapointed with the service ive received and will also encourage my colleagues, friends and family not to use vodacom as well.