Pathetic service

Once again I phoned Vodacom regarding the refund of the payment deducted off my account for Fibre which I don't have and was told that the refund request was sent through to an Anschen Driver but to date have had no response. It amazes me that Vodacom can take your money for something that you have never taken possession of but boy when they have to do a refund you just have to wait until they decide okay maybe we must do something now.