DS
David S
1 reviews | Active since Dec 2017
11 Jan 2019, 14:20
Pathetic service.
It seems having Vodacom as a service provider is a nightmare. I have a contract with Vodacom for a mere 250mb for R45 monthly. In October 2017 i paid R180, December i paid R200, now the statement says i need to pay R85. I have no idea what all these payments are for. I went into my account online and requested a statement which clearly shows balance due is R0. I have been trying to reach Vodacom via email , it appears it's an impossible task. Maybe it's time to part ways with Vodacom. Never mind how thier consultants upgraded my wife's contract without her consent.
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Replies (2)
Vodacom's replyOfficial
11 Jan 2019, 14:54 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply11 Jan 2019, 14:54
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
18 Jan 2019, 11:23 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance. Regards Consumer Website Team
Best regards,
Vodacom's reply18 Jan 2019, 11:23
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance. Regards Consumer Website Team
Best regards,