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sean M
1 reviews | Active since Dec 2014
07 Jan 2019, 09:50
Pathetic service
I have been a contract customer for about 25 years. After receiving my statement, the 1st after my new upgrade i noticed a problem. I immediately contacted Vodacom and spoke to virtually every department, without success. Every agent promised to assist and call back, but again nothing. A request to speak to management was also ignored. This will be my last contract with this pathetic company. Stay away people!
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Replies (3)
Vodacom's replyOfficial
07 Jan 2019, 10:12Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 Jan 2019, 10:12
Official
Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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sean M's updateReviewer Update
07 Jan 2019, 10:15I have requested a manager to contact me. This issue has been dragging on for about a month now. Your standard response is exactly the response that i expected. Your customers are treated as numbers, not customers.
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sean M's update07 Jan 2019, 10:15
Reviewer Update
I have requested a manager to contact me. This issue has been dragging on for about a month now. Your standard response is exactly the response that i expected. Your customers are treated as numbers, not customers.
sM
sean M's updateReviewer Update
07 Jan 2019, 14:53I have had the same response since December. I have now written to the CEO hopefully some action will now be taken.
A customer should not need to wait more than a month to have an issue on their statement resolved.
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sean M's update07 Jan 2019, 14:53
Reviewer Update
I have had the same response since December. I have now written to the CEO hopefully some action will now be taken.
A customer should not need to wait more than a month to have an issue on their statement resolved.