AP
Av P
1 reviews | Active since Aug 2018
26 Dec 2018, 15:30
Pathetic service
Terrible service from the upgrades department. Spoke to Nomthandazo Gumede who assisted in my upgrade. She said she would part out my account query as I am getting charged more than what I am supposed to. It's been 26 days and she has not called. I have left several messages for her she does not return my call. Spoke to 3 service managers all say they will assist but they don't call back. During the upgrade they very nice but once you have a query no one bothers to get back to you. Pathetic service. Highly disappointed.
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Replies (3)AP
Av P's updateReviewer Update
26 Dec 2018, 15:36*Sort
AP
Av P's update26 Dec 2018, 15:36
Reviewer Update
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Vodacom's replyOfficial
26 Dec 2018, 23:41Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply26 Dec 2018, 23:41
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
27 Dec 2018, 12:50Dear Avalene,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Best regards,
Vodacom's reply27 Dec 2018, 12:50
Official
Dear Avalene,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Best regards,