Pathetic service

I have had it with Vodacom the ***** upgrade done on my name.Canceld the contract and everything mailed their investigation department a week ago regarding this matter and given them all the proof,and still no response.Vodacom blacklisted me because of their poor communication between departments. Now I have finnaly gotten a contact at the Ombudsman and will be sending him all the information to see if he can help me get this matter solved.And the best is I needed money irgently for a crisisI encountered,and was blocked because of vodacom making my credit bad.One thing for sure a referance number with vodacom means nothing.