GN
Gerrit N
1 reviews | Active since Apr 2018
26 Nov 2018, 14:38
Pathetic service
Cellular number: ********** 26/09/2017 - quotation for early settlement requested 29/09/2017 - early settlement amount of R5,332.18 paid.
Vodacom continued debiting the bank account until September 2018! Finally canceled contract in September 2018 after too many calls and visits to mention. Via telephone and on visiting the customer center in Midrand - confirmed that they received the cancellation fee and all necessary documents. On 07/09/2018 they said that they would refund early cancellation fee within 24 for 48 hours. Still waiting, and can't close bank account until refund made.
New contact number: **********
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Replies (2)
Vodacom's replyOfficial
26 Nov 2018, 16:08Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply26 Nov 2018, 16:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
27 Nov 2018, 13:41Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that contact has been made with the account holder and she's been advised accordingly.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that contact has been made with the account holder and she's been advised accordingly.
Regards
Vodacom Consumer Website Team
Vodacom's reply27 Nov 2018, 13:41
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that contact has been made with the account holder and she's been advised accordingly.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that contact has been made with the account holder and she's been advised accordingly.
Regards
Vodacom Consumer Website Team