Pathetic service

Good day... The service that we received from Vodacom has been pathetic, thinking I left Cell C to come to Vodacom, I had no problem with Cell C. An upgrade was done by one of Vodacoms call centres and the handset was scheduled for delivery. On the day that it was scheduled to be received the courier company did not bring the handset and I waited the entire day. The following day they brought the handset to the place of delivery but they did not want to leave the handset with my dad, i could understand that. I was not far away from my dads home but the driver did not want to wait. in the entire process of the delivery no one contacted me to say what time or even if they were not going to make it on the day of delivery. There was no communication pertaining to the delivery. when we called the call centre they gave us the run around and the customer service agent is like a robot that cannot think otherwise. Customer service means that they are there to help and find solutions instead they have created a huge problem. I have worked in marketing and now I am a public leader in my community. I will surely tell people of this terrible and pathetic service we received. we are still waiting for this problem to be resolved and it has been a month and nothing has been done.