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MC
MARINDA C

1 reviews | Active since Dec 2015

06 Nov 2018, 09:22

PATHETIC SERVICE

I have logged 2 queries of which the latest one was 1- ********** ********** for Vodacom to change my monthly amount for airtim transfer back to what it was before my upgrade. This stil has not happened and Vodacom keeps on closing calls despite the fact that this matter is not resolved. You are a PATHETHIC service provider!!!

0
Replies (5)
Vodacom
Vodacom's reply06 Nov 2018, 16:02
Official
 Dear Customer, 

Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards, Vodacom Consumer Website Team        
MC
MARINDA C's update09 Nov 2018, 08:40
Reviewer Update
This matter is STILL not resolved!!!
MC
MARINDA C's update12 Nov 2018, 09:31
Reviewer Update
This matter is STILL not resolved and the technician closed this call. I want the person who closed this call escalated. My next step is to log a complaint with ICASA about this horrible service!
MC
MARINDA C's update13 Nov 2018, 09:37
Reviewer Update
Still not Resolved!!
MC
MARINDA C's update14 Nov 2018, 06:19
Reviewer Update
Still not Resolved!!!! Vodacom is the WORSE service provider in this country.