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Palesa J

1 reviews | Active since Dec 2016

19 Oct 2018, 13:57

Pathetic service

Never have I seen such pathetic service from such a reputable company...on the 17th of October 2018 my data contract was approved and they came to install at my house. Little did I know that am signing up for ****. Can vodacom come take their router as i don’t want their services anymore. They installed some Nokia box in my house. When they advertised they said the range was 50m and to my surprise it only connects only in the living room. I cannot connect anywhere else and am taken from pillar to post.

I’ve been using rapid net for years and I could connect my whole house.

Your service is really pathetic please come take your router as it’s been only 2days .

Nb:hope I will not be billed for these two pathetic days.

Kind regards Zakhele Jele

0
Replies (2)
Vodacom
Vodacom's reply19 Oct 2018, 14:09
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply26 Oct 2018, 10:39
Official
 Dear Customer,  Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  As per discussion,  our records indicate that your query is currently being addressed by the relevant department. Regards Consumer Website Team 

Best regards,