Pathetic Service

Vodacom has created a bad listing on my husbands name for a contract that he thought was resolved. Since we started calling to get a statement to resolve the issue we have still not received anything it's been a month now that we have been struggling to resolve the issue and the amount given over the phone is just getting more every time we phone them. This is now already 3 phone calls later and an email more than a week ago in witch they said the query would be resolved in 3days and we still have NO response from Vadacom. This tells me they do not want to get paid so then they should remove the bad listing from my husbands name!!! Pathetic service!!!