Pathetic Service

My husband and I had a horrible experience with capitec bank. My wife bought airtime from her capitec app.... there was a sim swop done on her number and we couldn't retrieve the old number. We explained to the call centre what had happened as she has a new number and when we purchased the airtime it was for the incorrect number. The reason y we never picked it up is because it was a beneficiary on the app before. We contact the call centre of capitec bank and was denied help immediately. We were told we lost out on that airtime and have to call the vodacom. We then contacted vodacom and they said that capitec bank can do the reversal as the transaction was done on the capitec bank app. We spoke to a manager at vodacom called peter. We called the call centre again and they still refused to assist us. I then told the agent that I am not going to leave it like this because its a R120 airtime. We were so cutted that they didnt want to assist us and we still want our R120 airtime a.s.a.p. I dont care what happens I want my airtime whether it be from capitec or vodacom im demand it be corrected.