1 reviews | Active since Aug 2016

27 Sept 2018, 09:49

Pathetic Service

Most pathetic service in a long time from any company, it's been more than 2 weeks and not a single person got back to me after I phoned numerous times, they keep on telling me someone will come back to me within 24 hours.

I feel like canceling my contract and move to a more reliable and helpful service provider.

0
Replies (2)
Vodacom
Vodacom's reply27 Sept 2018, 11:05
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply28 Sept 2018, 20:04
Official

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

Please be advised that we were not able to make contact with you. Kindly call 082135 for any further assistance.


Regards
Consumer Website Team