Pathetic service

Good Day

I trust you are well.

Please see below my contract documents and events leading to me sending this email.

As you can see I did an upgrade on one of my numbers ***, in November at Cresta store. I was advised of the other numbers also due for upgrade and or cancellation being *** and *** and that I would need to call on the 30/11/2025 to cancel.

I called on the 01/12/2025 as I wasn't aware the contract and upgrade departments were open over the weekend.

Never the less-please refer to my calls made on 01/12/2025 where I specifically asked for a cancellation on both the above number, they asked if I wanted to migrate and offered me few products which I declined as I didn't need or require them.

My debit order for December included the cancellation cost as I was advised that I would start my new instalment from January 2026, to no surprise at all Vodacom decided that my instalment was R2400 some cents.

I called on the 15/01/2026 to query the amount explained to the gentleman what I requested he advised he will log my request and someone will get back to me.

Instead at around 5:30 last week Thursday 17/01/2026 afternoon I received a call from one off your consultants which by the way was extremely disrespectful. She asked about my my data contract and amounts to which I advised her I have not data queries explained to her my instalment query and she just hanged up the phone on me.

Last week Friday 23/01/2026 I contacted your customer service department again and explained the whole story again was online for about 30 minutes all to hear:

According to the system I put through a temporary/premature notice to cancel. I asked for a migration (which I explained, never happened).

The consultant made the note stating same.

The system updated late and it was my responsibility to pay for the amount.

Now firstly;how pathetic is your services?? How does every person I talk to give me different reasons not knowing what's happening.

Why am I responsible for the stupidity of your system and the lack of your consultants knowledge and understanding of calls logged?

Why should I pay the Brandt for something you FAILED as a whole company???

I refuse to pay the amount that was supposed to be debited this month, I will only pay as per my contract documents below excluding my insurance!!

The rate I'm feeling, I think I should cancel that too, cause you never seem to get anything right.

If I do not receive a response to my email within an hour I will lay a complaint in hello Peter and all social media platforms.

This is pathetic!!! Contact details ***