PATHETIC SERVICE

I have been a customer of Vodacom for many years now however I am extremely dissatisfied with the service that I received for the past couple of months. I called to the cancellation dept to cancel a contract that was on a month to month. A consultant then tried to retain my business and sold me a good deal. From there on this nightmare started. I received the router and it coudnt charge. I called in the send the couriers to fetch however I only received it a month later only to have the second one be the same. Not charging. I called again. They fetched however this time it took 2 months after many many call and messages to get back this router. To date the problem still persists. I was told its the batch of router that comes with that contracts. Its disgusting. However this is not what my complaint is about. My contract intially was R149 pm 10G and 10G at night. After I had this issues with my router I called in and apparently they no longer had that router and had to change my contract to another of R139pm for the same amt of data. I accepted. It was fine for the next two months and now have been receiving statement for the amount of R237 for that same contract. I made numerous amount of calls speaking to different consultant and managers who read notes and listened to the voice recordings and agreed that my contract was supposed to be R139 pm. I called in on the 7 August 2018 and received a reference. To date this has not been resolved. I do not get any feedback. I have left numerous messages for a manager to call me back however nobody does. It evident that Vodacom really does not care about customer servi e. I am totally digusted with the terrible service that I receive from Vodacom. It's seem that Vodacom just does not care about their customers.