Pathetic service

I did an on-line upgrade with Vodacom, but the phone I received was an out of the box failure. I have contacted Vodacom about the problem and the were quick to have RAM couriers to come and collect the faulty phone and from the absolutely nothing. I have contacted vodacom about this several times and everytime I have to explain the same story over and over again. The problem was reported to Vodacom on the 3rd of September. The phone was collected on the 5th of September. the consultant I spoke to said I would have my new phone within 14 working days. Vodacom logged the problem on the 18Th of September only to notify me another three days later that the upgrade was cancelled and that I now have to re-apply for the upgrade. Vodacom, you have already double charged me for this upgrade, you consultants doesn't have a clue on what is happening orwhat the company procedures is, but is quick to supply wrong information! You are quick to take the consumers money but pathetic in supplying assistance.