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MH
Mohammed H

1 reviews | Active since Sept 2018

10 Sept 2018, 10:49

pathetic service

really unbelievable horrible service,

Trying to get an upgrade done and its been over a week now, Order canclled becuase I missed there call becuase there network is so horrible,

Then no store has stock of the phone so cant even go there,

Dealing with the upgrades agents are so horrible! They are so RUDE

0
Replies (3)
Vodacom
Vodacom's reply10 Sept 2018, 12:38
Official

Dear Customer,

Thank you for making us aware of your query.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply10 Sept 2018, 14:39
Official

Good day

We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.

Our records indicate that a representative from our Social Media Team has made contact and provided information regarding your query.

Regards
Consumer Website Team

MH
Mohammed H's update12 Sept 2018, 09:07
Reviewer Update
perfect example of pass the buck experienced from the social media lady who called. She said she will forward the request to upgrades, no-one called from her efforts, I also asked her if the upgrade phone can be changed, she said dont worry the confirmations department will do everything - what B/S, I had to start the whole process again!