Pathetic service

I would give it a zero of that rating was available. I activated my roaming before leavign south African. When I arrive in the usa I can sms for a little while but then it totally stops. I receive but cannot send. I phone the call centre. A disastrous place with service levels of minus 100. The consultant cannot help because there are a million questions which r difficult to answer. If a person has multiple debit orders or more than 30 how on earth can they remember when the debit order goes out. Surely an ID number a bank account name and type and email address should work. Obviously not at vodacom. My favourite part was when she tells me to go into a vodacom store. In New York. Really. Or deactivate the roaming. Again really when I am on holiday. Needless to say I will be exploring other options to this level of patheticness. Customer service is supposed to help but I have never experienced this from vodacom