Pathetic Service

On the 6th of May 2018 I've upgraded my data line at Vodacom Clearwatermall @ 10:56. Consultant C Daniels assisted me with the upgrade.

After I've decided on the data contract suitable for me the consultant explained to me that I will not avail of the full data contract for the month as I upgraded on the 6th of the month. I agreed and said to her that I fully understand.

I SPECIFICALLY asked the consultant what will happen if I've depleted my data whereby she rep**** that I will not be able to continue unless I top up with data. I then still showed thumps up and said to her this is exactly what I want.

WHOW ... only to find out that my bill for the month of June was over R30 000. YES THIRTY THOUSAND RAND!!!

Needless to say... all other 3 contracts that I have with Vodacom was cut due to this. My child in the Western Cape can not make contact with me at all due to this LOVELY ERROR. Needless to say she can't even access her tablet for any school information etc.

A credit note of R40 320.62 was credited to my account on the 24th of July 2018. Currently the balance on the account is R9 818. Dear Vodacom listed me for this amount hence this is not even my fault but the consultant that assisted me in May. Vodacom wants me to pay the contract fees for June, July and August. before they pass the other credit. How do you expect me as the client to pay for something that I did not use as my line were cut (if you phone or dial through to the numbers it tells you that the lines is no longer available) I refuse to pay for something that I did not use.

Vodacom better sort this problem out VERY SOON. I had to use someone else phone this morning (over 25 minutes) trying to sort the issue out via phone and only to get cut of by once again by a lovely consultant.

I REQUEST for my contract fees to be reversed and or credited back into my account as I could not make use of the services on 1 of my 4 devices DUE TO THIS LITTLE ERROR.

I REQUEST for my account to BE SORTED OUT TODAY. Once I could not get hold of my sick child in the Western Cape and had to phone on someone else phone

I'm no longer going to waste my money on phone calls to VODACOM

I DEMAND THAT MY ACCOUNT GET SORTED OUT TODAY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I EXPECT A PHONE CALL FROM A VODACOM SENIOR OFFICIAL TODAY, if not I will be taking this further!!!!!!!!!!!!!!!!!!!!!!