JE
JACKIE E

1 reviews | Active since Oct 2012

16 Jul 2018, 13:14

PATHETIC SERVICE

I have my Vodacom account now for years, and NEVER EVER did I had so much issues then the pass few months. All of a sudden I run out of airtime (minutes) to can phone, I use data and need to buy. I also had NEVER EVER received any kind of messages in the pass about data or airtime, These days I just need to keep on buying and buying, I had ENOUGH of Vodacom now, and I have also spoke to some other Vodacom customers and they say exactly the same, a lot of my friends has already change there provider. If I could have done it now I would have done it already but unfortunately I can't because I am still in my contact period, If this does not get sorted out I am for SURE going to change once my contact expired. And when you phone to speak to someone you get cut of how many times, then you at last get to speak to someone then you get transfer from the one to the other and no one seams to know what is going on, this is PATHETIC but when it comes to payment you guys I very quick to take out money.

0
Replies (1)
Vodacom
Vodacom's reply16 Jul 2018, 14:19
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team