Pathetic Service

The service is horrific at the Vodacom customer care line ***- On the 02/10/2015 e made a payment of R 965.00 on the for September's premium and then on the 07/10/2015 Vodacom double debited us . So we spoke to one of the walk in consultant who said that they will credit our account on the next billing date in November. <br> I have been receiving messages that our account is in arrears - so I called the CallCentre spoke to Kagiso who informed me that account is in arrears for the month of November - I told him that we did fax through the proof of payment and the double debit order- he tells me that he can see the proof of payment however the payment has not been allocated due to the date is unclear - for 54 DAYS and payment is not allocated !!! - I asked the him to call the walk in customer care in Pietermaritzburg where we made the payment and request for the clear copy, he said he cannot make out bond calls and I requested to speak to the manager - he place me on hold the ending up cutting the call. WHAT A PATHETIC SERVICE, So I had to call back to Request to speak to the manager Philip Mashubuka who wasn't help at all