Pathetic service

Vodacom has no idea what the concept of "customer service" entails. I cancelled my contract two months ago, in line with their requirements. They have refused to take their last two debit orders due to there being "no money in account" which is a fat lie. And I can prove this by giving them my bank statement, now they are adding their own penalties. The statement I received this month says that I'm in arrears with R188, YET they deducting almost R500 from my account and i can't remember the last time I received my airtime from them. Vodacom's consultants are *********** and keeps putting me through to different departments, on two occasions, I had the consultant drop the call in my ear. I want to be done with this contract and I want PROOF - in the form of a letter - that my contract has been cancelled. I will never in my life support this network again - you think robbing innocent people is a joke!