Pathetic service!!!!!

Item: Vodacom
Rating: 1
Author: Anel L

Cant get my surname updated!!!!! How difficult is this, I sent in all the necessary documents?????? Keep on asking for my reference number and I am on the third one already which I quote in my header line.....

Helpful (0)

Replies (2)

Vodacom's replyOfficial

25 Jun 2018, 08:55

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Best regards,

Vodacom's reply25 Jun 2018, 08:55

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Best regards,

Anel L's updateReviewer Update

25 Jun 2018, 09:10

I just received a mail back again that I should quote my ref nr in the header line... see below???? EC-1JHX-1FPLQK 1- ********** ********** Inbox x CUSTOMER CARE DOCUMENTS Attachments8:51 AM (15 minutes ago) to me Good DayThank you for your e-mail communication received.If you wish to be serviced via email please add your Service Request Reference Number in the email subject line.We look forward to further communication with you.Kind regardsVodacom Customer Care (082 135). -----Original Message----- From:Anel Lambrechts; To:CUSTOMER CARE DOCUMENTS; Cc: Subject:1- ********** **********

Anel L's update25 Jun 2018, 09:10

Reviewer Update