Pathetic service

I tried to report a tower in our area not working. They have no interest in the details of the tower, all they want it my ID number and account numbers supposedly for security reasons. Please I beg of you what security issues could be involved in my reporting a tower which is not working. Then at the end they tell me that it will take 24 to 48 hours to bother to get back to me. <br> <br> Surely any competent organization would know that their tower is out of operation.<br> <br> My reference number is ***. I would appreciate if someone could confirm that this is in fact a valid number because I was left with the distinct impression that nothing would be done.