Pathetic Service

I cancelled a contract within the cancellation period in December 2013 and to my surprise I kept being billed for it. When I laid a complaint I had to deal with the lady above. After emailing back and forth for months she finally said it would be cancelled and referred me back to Vodacom. This is more than 6 months ago. I haven't had one reply since then and I've emailed everyday. How difficult is your job? What is the point of having people in these positions if they cant do their job and give their company a even worse name. Watch out for Vodacom Rewards.