1 reviews | Active since Apr 2018
Pathetic service
I logged the complaint with Vodacom regarding the agent who put me on hold for 55 minutes, the supervisor promised to investigate and get back to me. days later i received an SMS "Thank you for your support. Your query with ref number 1- ********** ********** has been closed" was was the query closed? was i not supposed to get feedback? they dont bother calling their clients back, all they care about i debiting my account.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good Day Basani
As discussed. Kindly note that the issue has been escalated for attendance by the relevant department.
Kind Regards
Craig Julius
Vodacom Consumer Website Team
Good Day Basani
As discussed. Kindly note that the issue has been escalated for attendance by the relevant department.
Kind Regards
Craig Julius
Vodacom Consumer Website Team