Pathetic Service

To whom it may concerns

I am writing this to complain of the pathetic service I received from Vodacom. I am disgusted with the level of service I’ve received. I wanted to cancel one of my contracts (make it a prepaid number) and I phoned Vodacom to do it for me and I have read the number that needs to be cancelled or switched to prepaid to the lady on the phone, and yet they have cancelled my number. This happened in Jan/Feb after various phone calls to Vodacom to get everything as I wanted it. Note that my contract was due for an upgrade since October last year or could have been a longer time that it was due, but when Vodacom made this error they have reset my contract and now I cannot upgrade.

I want this fixed today as my wife needs a new phone because she is leaving the country on Wednesday (11 April 2018). If I do not get any feedback in the next hour I will take this matter to higher authorities and will escalate it to the media. I am very unhappy at this moment and I have been a client to Vodacom for 8 years. It makes me furious that Vodacom delivers such poor service and most of the staff is *********** to do their job.

I want an answer in the next hour!!!!