Pathetic Service

Hi There, i took a new contract out on the 26th of March 2018 at Woodmead retail, i was told that my sim will take 2 - 3 hours to activate. 1 day later i got a message saying that my ID does not match my name and surname. I have never had that issue before. On Wednesday the 28th of March i got an email that the consultant Margaret ********** that was assisting me is going on holiday and that her manager Lungile ********** will contact me. up to date the 3rd of April i have a phone that does not work due to the sim being inactive. i don't even have a cell number for the sim. Please can someone assist me. I'm very dissapointed with this pathetic service received. The number ********** only rings when i call or it says that there is someone busy on the line. All i ask for is that my sim to work so i can use my iphone 8. Its amazing how good people are when they require you to take on a contract.