TR
Trudy R

1 reviews | Active since Nov 2016

15 Mar 2018, 08:47

Pathetic service

Dispute writing a review previously about Vodacom trying to get money out of me for what should be a prescribed account , they have still not contacted me but are sending me messages to pay the account This account is now under investigation has I have logged disputes with the various ITC companies When I contacted their legal department this morning , I had th e called dropped on me when I had asked for the agent on the phone to spell her name out to me for reference This is how Vodacom treats people They reply to a review but don't contact the person and then expect money out of them PATHETIC

0
Replies (2)
Vodacom
Vodacom's reply15 Mar 2018, 08:55
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

TR
Trudy R's update15 Mar 2018, 08:59
Reviewer Update
Again an automated response!