PATHETIC SERVICE

We went to fill in an application approximately 3 weeks (19/10/2015) for a new contract at the pavilion branch. customer service was pathetic, no friendly welcome, not very helpful. everybody seemed to be busy with their own doings. the manager was assisting us who also was not that friendly and not very helpful. she asked us to forward information which we did the next day. she then wanted more information to which we responded. we had to make numerous calls to check if all was in order, there was no courteous call to notify us of what was happening. we forwarded the required info(29/10) and then she said it will take 24 to 48 hours and we still had no response. when we called she was always busy and never returned calls or provided feedback. Friday the 06/11/15 another person from Vodacom called to say that there are some information she requires and the application wont be processed without it, only for me to notify her that the info was already sent one week ago. i am appalled at the poor customer service, the lack of feedback and all this from the MANAGER.