Pathetic Service

I am totally and utterly appalled by the level of service I received from Vodacom. I took out a Samsung Galaxy Note 8 (upgrade) and the deal entailed a travelling voucher to the amount of R5000. When in store I was promised that as soon as they received the promotional voucher I would be contacted and would be able to obtain the voucher. When calling in to query I was told that it either was not yet received or the sales consultant was not available. I am informed that I no longer qualify for this voucher after all the phone calls , emails , follows up etc. Eventually I registered online after phoning Vodacom again and then I was contacted and told that I am too late to receive the voucher. I have been with Vodacom for years and have all my contracts through them only. If this is not sorted out I will port all contracts to a service provider who will comply with the TCF outcomes.