1 reviews | Active since Jul 2016

13 Feb 2018, 10:31

Pathetic service

There was R113 of airtime made a 6min call then there was R52 made a call couple of seconds then today I have R3 left. Can someone explain to me why doesn't airtime and data last. I hardly make calls as for data I put in 500mb on Saturday and it's 230mb. Vodacom why are you treating us like this with expensive rates.

I'm thinking of porting to another network that will appreciate their client.

0
Replies (3)
Vodacom
Vodacom's reply13 Feb 2018, 12:11
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

's update13 Feb 2018, 14:31
Reviewer Update
Thank you for your response I'm still waiting to contacted.
Vodacom
Vodacom's reply14 Feb 2018, 06:40
Official

Dear client,

On behalf of Vodacom, we are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologise for the inconvenience caused.

Please refer to the email and sms which we have sent for feedback on this correspondence.

Warm regards,

SS

Best regards,