CF
Chris F

1 reviews | Active since Jul 2015

30 Oct 2015, 14:46

Pathetic Service

Pathetic Service<br> <br> I honestly do not know why I still bother with Vodacom.<br> I am sure there are many people who enjoy great service from them, my experience is just terrible.<br> I pay a fortune every month, service levels are useless and reception is non-existent. <br> The area I stay in has absolutely no network coverage, I have been trying to have the connection improved for the past 2 years with absolutely no luck.<br> I have lost count of how many calls I have logged. Each time I am promised the world, and each time I am utterly disappointed. Service staff simply never phone back as they promise. (S39J73P P0CIK) go listen to the recording for yourself. I am left with a feeling that call centre agents could not care any less. If Vodacom does not want my business I will gladly take it to Cell C.<br> Please redeem yourself, I challenge you! #ihatevodacom #onlytelkomisworse <br> <br> I will now receive copy and paste a response, saying how sorry Vodacom is and how someone will contact me.<br> They will phone me to get me to shut up, but still nothing will be done to resolve the actual problem.<br> #provemewrong<br>

0
Replies (1)
Vodacom
Vodacom's reply30 Oct 2015, 19:07
Official
Hello Chris F,

Thank you for making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your query.

Regards
Mrs K
Consumer Website Team