pathetic service

I visited the Vodacom Repairs branch in canal walk and booked in my cellphone. I then later the day got an sms with the quotation to fix the phone and had to call back to accept or reject the quotation. I called numerous times and each time the call got cut in my ear.

Besides the calls being cut I don't understand why the repair fees are that much as the device is under warranty and insurance has confirmed that due to the nature of the damage they would cover it as an insurance claim.