Pathetic service!!!

On Sunday 24.10.2015 we bought a Prepaid micro sim from a Vodacom shop in a Bloemfontein Mall. My husband was (still is) in hospital and I did not want to risk leaving his contract phone with him as he was mostly unconscious and I was scared the phone would get ******. I put the sim in the phone and loaded Airtime and data. The next morning I loaded airtime again and also SMS voucher. Then we started getting messages that number has been requested for sim swop. I phoned Vodacom and stopped the sim swop as it was a sim I just bought the previous day. Then last night 23h00 some agent decides to phone my sick husband awake to say he is blocking the number for a sim swop. Again I phone them today 06h30 to stop this. Now at 11h45 a request for sim swop comes through. I phone just to be told sorry they cant do anything about this. MY HUSBAND IS IN HOSPITAL!!!!!! If you @ssholes block this number I have no way of communicating with him as I live 200km away from that hospital or a Vodacom shop. What the hell is wrong with you guys. I bought this sim: *** REF BDUYMHJZK on Sunday. and what about the loaded airtime?? I HATE YOU RIGHT NOW!!!