Pathetic service

I was over charged by Vodacom for a router I returned. My debit order was supposed to be R249. My first debit order on the 20/07/2017 was R604.00 When I called they confirmed they made a mistake and will refund me in 14 working days.. I said I refuse to wait that long for my own money that needs to be used for other things. The Consultant told me to reverse the debit order which I did. I assumed my next debit would be double R498.00 but instead is was R645.00. I left this. But now vodacom goes and cancels my debit order with the reasoning that there was an unpaid debit order. The was never and UNPAID debit there was a REVERSAL recommended by a Vodacom call centre agent. So now apparently my account is in arrears. I do not live to check that vodacom deducts there instalment. How does Vodacom contact me 3 - 4 months after. Clearly they want to drag it off to legal for more charges. But Vodacom is playing with my Credit and I dont play that game. Then I call the collections team who transfer me to legal only to have the call drop 3 GOD DAMN TIMES the Phone dropped on my the first consultant ( check same call time 14:31 - 14:45) I called back spoke to the Supervisor Philip he Dropped. Call again Spoke to Zolile and he dropped. Where I work dropping calls is a DISSMISABLE OFFENCE.

I Dispute the Fact that I did not Pay as it was Vodacoms responsibility to Debit my Account as per my Authority. I feel Vodacom has prejudice me by failing to notify me timorously that they cancelled my Debit order thus Negatively affecting my Credit and Future employment an applications.

I fee that this is more then enough grounds to go to the Obud. Remove my account from Legal and sort out my Billing.!!!!!

Lauren ********** 990