PG
Prianne G

1 reviews | Active since Nov 2017

11 Dec 2017, 21:01

Pathetic Service!

I posted a complaint of how pathetic Vodacom's customer service is on the 8th of November 2017, of which Vodacom responded to my Hello Peter post that they will contact me. However, it's been more than a month and Vodacom has not contacted me yet. I find this completely unacceptable and extremely unprofessional.

0
Replies (2)
Vodacom
Vodacom's reply12 Dec 2017, 06:27
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply13 Dec 2017, 11:16
Official

Good day

We apologise for the delay and for the inconvenience caused. We have sent a request to our online team to make contact and assist with the application.

Regards

Moddy