PATHETIC SERVICE!!!

ON 24 NOVEMBER, BLACK FRIDAY, MY HUSBAND AND I WALKED INTO THE VODACOM STORE AT TYGERVALLEY. WE WANTED TO SIGN UP FOR THE DEAL ON THE HUAWEI P10LITE AND THE P9LITE FOR R249PM. WE WERE TOLD THEY HAD NOT YET RECEIVED THE STOCK AS DELIVERY WAS STILL ON ITS WAY. WE WERE TOLD TO TRY THEIR OTHER STORES IN THE MALL.WE DID THIS. THE LAST STORE TOLD US THEY WERE GETTING 2 OF THE DEALS IN AND THAT CUSTOMERS HAVE ALREADY BEEN ASSIGNED THOSE, BUT WE COULD GO BACK TO THEIR BIG STORE AND WE COULD SIGN UP FOR THE DEAL SO LONG UNTIL THE PHONES ARRIVED. WE WENT BACK TO THE ORIGINAL STORE AND ASKED THE SALES PERSON IF WE COULD FILL OUT THE APPLICATION FORM SO LONG AND SIGN THE PAPERWORK. SHE SAID IT WAS FINE, BUT THE PHONES SHOULD ARRIVE AROUND 14:00 ONLY. I ASKED HOW THEY COULD ADVERTISE THEIR BLACK FRIDAY DEAL, BUT NOT HAVE THE STOCK?SHE SAID THEY WERE STILL BUSY WITH THE DISTRIBUTION. I ASKED HER IF WE WERE GUARANTEED TO RECEIVE THE DEAL AND SHE ASSURED ME THAT AS SOON AS THE PHONES CAME IN WE COULD COLLECT IT. I TOLD HER WE COULD ONLY FETCH IT THE NEXT DAY AS WE HAD A FUNCTION LATER THE DAY.SHE ASSURED US THAT THIS WOULD BE FINE.DURING THE SIGNING OF THE APPLICATION FORM I AGAIN I ASKED FOR ASSURANCE ABOUT THIS DEAL.SHE TOLD ME THAT WE WILL DEFINITELY RECEIVE THE DEAL.I THEN PROCEEDED TO CANCEL MY MTN CONTRACT.I HAVE BEEN A CLIENT OF MTN FOR YEARS AND WAS DUE FOR AN UPGRADE, BUT CANCELLED THIS AS VODACOM GUARANTEED ME THAT I WOULD RECEIVE THEIR BLACK FRIDAY DEAL. LONG STORY SHORT, WE STILL HAVE NOT RECEIVED ANYTHING AFTER NUMEROUS VISITS TO THE STORE FOR FOLLOW UPS AND HAVE NOW BEEN TOLD THAT THEY ONLY RECEIVED 2 DEALS THAT WERE ISSUED TO OTHER CUSTOMERS (ONE WAS RESERVED FOR A CLIENT THE NIGHT BEFORE, {WHEN THE DEAL WASN'T EVEN AVAILABLE YET}, AS PER THE STORE MANAGER) AND THAT THE DEAL IS NOW OVER AND THAT THERE IS NOTHING THEY CAN DO TO ASSIST US!! THEY HAVE DENIED US THE OPPORTUNITY TO SIGN UP FOR OTHER DEALS WHICH WERE AVAILABLE ON BLACK FRIDAY BY MISLEADING US AND PROVIDING FALSE HOPE WHICH LEAD TO CANCELLATIONS OF CONTRACTS AND US RECEIVING NOTHING FROM THIS.