pathetic service

I bought a phone from Vodacom on black Friday, for R99, got a confirmation call the phone was signed up, received the phone 3 days later, no sim, two days later I get another call to find out if I am ready to receive my phone I advise I have the phone already, they advise they've cancelled the duplicate order, in the interim I have called your call center 5 times, I have been put to hold for 45 mins by Catherine who couldn't give me answers couldn't find a team leader to assist, I then called online and guess what maybe no one was at work cos I had to hold for another 15 mins till I dropped cos no one answered, my exsisting contract costs 208pm, now I get told that im gonna get billed R514 For the new phone and my old contract and this new phone supposed to cost R99, Catherine from cc confirmed this amount and also advised that I was also supposed to be billed for 800 but that was cancelled, I then call again and get put through to tebogo regodi, who advises that there is an error and that my bill should be 307 but now needs to contact online cos apparently they cant send me an invoice, so after all my fraustration, I don't have a sim, I don't know what im getting billed, your advisors answer the phone eating, they advise that getting a team manager to assist is very hard that's why I am holding for 45mins, today I asked that arian van zyl who Is supposed to be tebogo's manager to please call me so im gonna wait for my statement and my call from management to discuss this matter, lets see if there is anyone who cares in Vodacom about customer service cos to be honest I am so shocked at the service I have received in the last 2 weeks I am actually shocked that your business is still running, I mean your voice prompts keep your clients holding without speaking to someone for 45mins without saying there are high call volumes you guys are traumatizing and infuriating your customers and its absolutely disgusting , I wonder if you guys listen to your advisors calls, if you listen to lack enthusiasm your advisors have when dealing with customer queries, even the person that signed up this deal signed it up as if she was doing me a favour, after dealing with over 5 people it is very evident that this is the service your company is accustomed to, have quality people doing a job in your business is the last of your priorities! please get someone to call me if you think this is an irate client I want my entire transaction investigated so you guys can listen to the way you are doing business!....