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rR
riccardoj R

1 reviews | Active since Aug 2017

29 Apr 2024, 13:12

Pathetic Service

i am applying for a Vodacom Contract and have been chatting to an agent on fb live chat....They have asked my information.All i want is a S23 plus @ R799 Per month. When selecting the data or minutes does not allow me to do it o their website.Is it so difficult to get help and to get a contract?????????? Service is pathetic will go to MTN

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Replies (5)
Vodacom
Vodacom's reply29 Apr 2024, 14:23
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
rR
riccardoj R's update29 Apr 2024, 14:26
Reviewer Update
I will see what time the call will come through as the service is pathetic


rR
riccardoj R's update30 Apr 2024, 09:14
Reviewer Update
Good day I have app**** for a contract and have requested to use my prepaid number for the contract. When calling into the call centre the consultant advised that i will be getting a new number which i did not request. I have told the gentleman that i am going to use my prepaid number which is ***. Now i get a call to go into store to provide id,proof of address and payslips and bank statements. I dont have the time or energy to do this hence me applying online.The service sucks and i will rather then go to MTN
rR
riccardoj R's update30 Apr 2024, 09:21
Reviewer Update
Why cant i just submit the documents to you guys???????????you told me already my application is approved?

rR
riccardoj R's update30 Apr 2024, 14:12
Reviewer Update
And still no response from Vodacom