PATHETIC SERVICE

You claim that we have upgraded a contract with you while I had given instruction / notice to cancel it as the contract end date is coming up soon. The online profile still shows this contract active - Why has this not been cancelled. When I complained to a supervisor at your call centre and insisted on you deliver proof that we renewed this contract, she told me that she will just cancel it otherwise she will have to sit and listen through calls to find it???? Unacceptable - I want this resolved immediately.