Pathetic Service

I am so sick and tired of contacting Vodacom. I am just fed up with all this nonsense.

Last week I called for an upgrade on my number ********** 019 I wanted to speak to King as he has done my previous upgrade on ********** 018 and he promised me that he was going to give me a good upgrade deal for ********** 019. I was told I failed authentication. That was so strange with anger and furiousness I decided to cancel my contract because I am told I have failed authentication yet I am giving my details. I went to Cellucity with my ID and this lady had to call trade partner helpdesk that was Thursday. When this lady was reading my ID number I said no this is not my ID number. The ID no. was 720513 that you have on your system. I went to Walking customer care to rectify this and plus my phone was now I had to do a SIMSWOP. I could not do a SIMSWOP because my ID no. is wrong on the system. Nigel the walking customer care manager told me he cannot help me because I am not the account holder. I am the flippen account holder but he logged a fault to customer acquisition and attached my ID. Mind you I was traveling to Johannesburg the Friday. So my business partners could not get hold of me because my phone is ****** and I cannot do SIMSWOP because someone at Vodacom has decided to put a wrong ID number. Why was I able to do an upgrade for ********** 018 I think it’s a story for another day. I called ********** using ********** 468 which is my other contract number on Friday the 27/11/2018 I was in Johannesburg. I spoke to Moeder she was so helpful and yet she ***** everything. I took a RED package for R999 she told me that confirmation is going to call me then I will probably get my phone on Wednesday which is 01/11/2017. The 1st /11 came and there was no call from confirmation no handset nothing at all. I still don’t have a phone no simcard nothing? My number has been switched off since 26/11/2017

I called yesterday Wednesday before 5 using ********** 468. I was on a call with retention agent and I requested for a team leader for 30 minutes she was looking for a team leader or manager eventually after 30 minutes of that on hold time Moeder came on the phone to say my ID no. is wrong I said yes I’m glad I will be recognized not the person that I don’t know. I gave her my ID no. which I have corrected with walking customer care and customer acquisition. I requested a manager or team leader. Managers were not available it was only a team leader Yolanda Damase that was supposed to take a call anyway after a long wait on a call. Yolanda happened to be a guy who is Silo but Silo never told me that his name is Silo. I only discover that now from Phindile. Anyway I told him that it is so inconveniencing for me to always call ********** to follow up on my upgrade. This team leader did not see the inconvenience and he told me that Moeder called a wrong number that is why I was not contacted. This is really a very bad experience from Vodacom. Team leader had to lie just to answer me. I told Silo I want my phone by today. He was going to send the information to confirmation and he gave me 2gig free to keep my mouth shut. Guess what confirmation has still not contacted me even today. I still don’t have a phone.