Pathetic Service

After being hounded by numerous call centre agents to purchase data packages, I eventually agreed. Firstly the device was delivered to the incorrect address. The device was only activated on 15 September 2017, I then used it for 6 days when it stopped working. I spoke to Thabo on 21 September 2017 who told me to call another number. I then spoke to Thembile on 22 September 2017 who said my package had to be cancelled because it was out of the 14 day return policy. We spoke for 30mins to get this sorted. I was assured that my package was cancelled,the device would be collected and I would be reimbursed. I still have the device and the package has not been cancelled, I'm still being charged for something that I cannot use. The reference number for that was # ********** 2. Once again called the call centre and spoke to Ursula 3 October 2017, apparently a Dineo was going to call back, I am still awaiting her call!!! I then went into a Vodacom store (3 October 2017) to try and sort this out, but was told I can only do this via telephone. However the store staff logged a call for me and gave me a reference number 1- ********** ********** . I was given numerous numbers to call, tried them all and still no help!!! I called again ********** was instructed to call ********** . I've just called this number again today TWICE and no one answered the call. The first call I waited for 10mins15sec, then I put down, second time I waited for 11mins 20sec and still no answer, but there is a constant reminder to rate the service receieved!

Vodacom... your service is pathetic. I have been a loyal customer for 20 years! The long waits before calls are answered are unacceptable. The *********** call centre staff that continuously have to refer a query or check with a manager. The fact that there are too many numbers to call and yet the matter still cannot be sorted efficiently and effectively. I would like my data package cancelled ASAP and to be reimbursed soonest.